Privacy Policy

Last updated: January 2026

1. Introduction

Ephyronix Comms Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our satellite connectivity services.

Please read this Privacy Policy carefully. By accessing and using Ephyronix Comms Ltd services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, telephone number, mailing address, company name, and job title
• Account Information: Username, password, billing address, payment information, and service preferences
• Communications: Messages, inquiries, feedback, support requests, and any other correspondence
• Service Usage Data: Information about your use of our satellite connectivity services, including bandwidth usage, connection logs, and service metrics

2.2 Information Collected Automatically

When you access our website or services, we automatically collect:

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages, and navigation patterns
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity and preferences
• Location Information: Approximate geolocation based on IP address (we do not collect precise GPS location without consent)

2.3 Information from Third Parties

We may receive information about you from third parties, including payment processors, business partners, analytics providers, and publicly available sources. We treat this information according to the standards set forth in this Privacy Policy and applicable laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To deliver, maintain, and improve our satellite connectivity services
• Account Management: To create and manage your account, process transactions, and send transactional communications
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support
• Marketing and Communications: To send promotional materials, newsletters, and service updates (with your consent where required)
• Analytics and Improvement: To analyze usage patterns, improve our services, develop new features, and conduct research
• Security and Compliance: To detect fraud, prevent abuse, enforce our Terms of Service, and comply with legal obligations
• Legal Requirements: To comply with applicable laws, regulations, court orders, and government requests

4. Legal Basis for Processing (GDPR & Canadian Privacy)

For users in the European Union and those subject to GDPR, we process personal data based on the following legal bases:

• Consent: Where you have explicitly consented to processing
• Contract Performance: Where processing is necessary to perform our services agreement
• Legal Obligation: Where required by applicable law
• Legitimate Interests: Where we have a legitimate business interest that does not override your rights

For Canadian residents, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation. We collect and use personal information only for legitimate business purposes and with appropriate consent.

5. Data Sharing and Disclosure

5.1 Service Providers

We share information with third-party service providers who assist us in operating our website, conducting our business, and servicing you, including payment processors, hosting providers, analytics companies, and customer support platforms. These providers are contractually obligated to use your information only as necessary to provide services to us.

5.2 Business Partners

We may share aggregated or de-identified information with business partners to develop joint offerings, conduct joint marketing, or for other legitimate business purposes.

5.3 Legal Requirements

We may disclose your information when required by law, court order, government request, or where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

If Ephyronix Comms Ltd is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Data Security

We implement comprehensive security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure data storage with encryption at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You acknowledge that there are inherent risks in transmitting information over the Internet.

7. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with applicable legal obligations. Retention periods vary depending on the type of information and the purposes for which we use it:

• Account Information: Retained for the duration of your account and for 7 years after account closure for compliance purposes
• Service Usage Data: Retained for 12 months for analytics and troubleshooting
• Communications: Retained for 3 years for record-keeping and dispute resolution
• Billing Information: Retained for 7 years to comply with tax and financial regulations

When information is no longer needed, we securely delete or anonymize it. In some cases, we may retain information despite deletion requests if required by law or for legitimate business purposes.

8. Your Rights and Choices

8.1 GDPR Rights (for EU Residents)

If you are located in the European Union, you have the following rights under the General Data Protection Regulation:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data (subject to legal exceptions)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to processing of your data for marketing or other purposes
• Right to Lodge a Complaint: File a complaint with your local data protection authority

8.2 Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, you have the following rights under PIPEDA:

• Right to Access: Request access to your personal information held by us
• Right to Correction: Request correction of inaccurate information
• Right to Challenge Accuracy: Challenge the accuracy and completeness of your personal information
• Right to Lodge a Complaint: File a complaint with the Privacy Commissioner of Canada

8.3 Marketing Preferences

You can opt out of receiving promotional emails and marketing communications at any time by:

• Clicking the "unsubscribe" link in any promotional email
• Contacting us at tech@ephyronix.bond with your request
• Updating your account preferences in your user dashboard

Please note that even if you opt out of marketing communications, we will continue to send you transactional and account-related messages necessary to service your account.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience, understand usage patterns, and deliver personalized content. Cookies are small data files stored on your device.

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Used to deliver targeted advertisements and track marketing effectiveness

You can control cookies through your browser settings and opt out of tracking by:

• Disabling cookies in your browser preferences
• Using "Do Not Track" browser features
• Opting out of specific cookie types through our cookie banner

10. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Ephyronix Comms Ltd. This Privacy Policy applies only to information collected through our services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately at tech@ephyronix.bond.

12. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.

If you are located in the European Union and we transfer your data outside the EU, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by the European Commission
• Binding Corporate Rules (BCRs)

13. Data Protection Officer

For questions regarding our data protection practices and privacy compliance, you may contact our Data Protection Officer at tech@ephyronix.bond or by mail at 250 University Ave, Toronto, ON M5H 3E5, Canada.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website with an updated "Last Updated" date
• Sending you an email notification for significant changes
• Obtaining your explicit consent where required by applicable law

Your continued use of our services after changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Ephyronix Comms Ltd
250 University Ave, Toronto, ON M5H 3E5, Canada
Email: tech@ephyronix.bond
Phone: +1 416 597 0054
VAT: 847392109 RT 0001

We will endeavor to respond to your inquiry within 30 days.

Privacy Commissioner of Canada:
30 Victoria Street, Gatineau, QC K1A 1H2
Phone: 1-800-282-1376
Website: www.priv.gc.ca